Activate Pre-Paid Service

  1. 1. Number Details
  2. 2. Personal Details
  3. 3. Address
  4. 4. ID Requirements
  5. 5. Review

Activation is quick and easy - you will need your PrePaid Starter Pack, which includes:

  • Your new mobile phone number
  • Your new SIM card number

Please also have at least 60 points of ID ready. We accept either current Drivers License, Passport, Birth Certificate, Pension Card or other Photo ID.

Step 1 of 5 - Number Details

Please enter the following details, view where these numbers are in your pack.

Porting Authority Terms and Conditions

Porting is the process of keeping your exsiting mobile number and bringing it over from an existing mobile service provider.

You must provide your existing account number if you are keeping a postpaid (on contract) number from another network. You do not need to provide this if your existing number is a prepaid service.

You authorise the mobile phone number above, the identity of the gaining service provider and the network type (e.g GSM, CDMA) to be disclosed to other network providers and porting service providers and financial institutions otherwise not involved in the porting process for the purpose of routing calls, complaint handling, fraud prevention and to assist in fraud investigations, customer network fault management and routing of SMS messages to that mobile phone number after porting activity. You acknoledge and agree that:

  • If you intend to use your existing handset, it may need to be unlocked and/or reprogrammed prior to porting and it must be compatible with gaining service provider's network and SIM cards. (For help on whether your phone is compatible see the FAQ item Will my phone work on the Lebara Mobile network? in the FAQ list here); and
  • You have been advised by the gaining service provider that by porting my mobile phone number, the service and/or related services associated with that number may or may not be disconnected from my existing mobile service provider, and may result in finalisation of my account for that service; and
  • You have been advised by the gaining service provider that by agreeing to port my mobile phone number to the gaining service provider I am entering into a new contract with the gaining service provider.
You acknowledge and agree with the following:
  • Although you have the right to port your mobile number, there may be costs and obligations owed to your existing mobile service provider asa resutl of porting the mobile number;
  • You may or may not be on an existing contract with your existing mobile service provider; and
  • You may be required to make an early termination payment to your existing mobile service provider.